International privacy rights

This notice supplements the ChargeHive Privacy Policy. Mandatory privacy rights in your country take priority over conflicting wording in that policy.

1. Operator and contact

Lotus Scientific Solutions operates ChargeHive from India. The published contact address is 1-8-128, Hyderabad, Telangana 500010, India. Send privacy requests to privacy@lotusscientificsolutions.com or grievance-officer@lotusscientificsolutions.com. Include your country, the right you want to exercise and enough information to identify the relevant account. Please do not send a password or payment-card number. No EU or UK representative is named in this notice; contact the operator for representation details where required.

2. European Economic Area and United Kingdom

Where EU or UK data-protection law applies, Lotus Scientific Solutions is the controller. Necessary account, booking and purchased-access processing is based on performing a contract or taking steps you request before a contract. Tax and other mandatory records are processed to meet legal obligations. Proportionate security and fraud prevention may rely on legitimate interests, subject to your rights. Optional marketing, analytics and Hive AI training require a separate choice. Reading a privacy notice is an acknowledgement, not permission for optional uses. Device permission alone does not authorise marketing or AI training.

You may request access, correction, erasure, restriction, and portability where applicable. You may object to processing based on legitimate interests and to direct marketing, and withdraw consent for future processing. Withdrawal does not affect processing that was lawful before it. You may complain to the supervisory authority in your EEA country or the UK Information Commissioner's Office. Contact us about automated decisions that have legal or similarly significant effects and request human review where the law provides that right.

GDPR requests normally receive a response within one month. A permitted extension of up to two further months must be explained within the first month. Exceptions and proportionate identity checks may apply. An in-app export contains account records and a media manifest; it does not necessarily contain every binary file. Ask us for missing records or media rather than treating the manifest as a complete response.

3. International transfers

The operator is in India and uses the providers identified in the main Privacy Policy. Data may be processed outside your country. Where EU or UK law requires a transfer mechanism, the applicable mechanism and any supplementary protections must be established before the relevant transfer. Ask the privacy contact for the countries, safeguards and a copy or description of the applicable mechanism. This notice does not assert that an adequacy decision, standard contractual clauses, a UK addendum or other agreement has already been secured.

4. United States

Applicable state laws may provide rights to know or access personal information, obtain a copy, correct or delete it, and opt out of sale, sharing for cross-context behavioural advertising, targeted advertising, or certain profiling. Some states also provide a right to limit certain uses of sensitive information. Availability depends on the law and its applicability to the business and processing. Submit a request or appeal a refusal through the privacy contact. We do not charge for ordinary rights requests or discriminate for exercising rights, subject to lawful exceptions. An authorised agent may contact us; proportionate proof of authority or identity may be needed.

California requests to know or delete generally receive a response within 45 days, with a permitted extension explained when applicable. Other rights, opt-outs and state appeals have their own deadlines. An email or request submission is not confirmation that deletion or restriction has finished.

On this website, Global Privacy Control and Do Not Track disable optional analytics, even if an earlier local choice allowed it. App advertising choices are in Privacy Center. To request a sale/sharing opt-out or a sensitive-data limitation covering your account, use Privacy Center or email the privacy contact. This browser choice applies to this browser, not automatically to every app or device.

5. Other countries and retention

You can use the same contact and app controls for requests under local law, including Brazil's LGPD, Canada's applicable privacy laws and Australia's Privacy Act where they apply. Mandatory local protections remain available. The categories and retention criteria in the main policy apply; legal retention exceptions do not justify keeping every category indefinitely. Ask which records are retained, why, and for how long after a deletion request.

6. Optional choices and Hive AI

Marketing, personalised advertising and training choices are separate. Turning one on does not authorise the others. The main Privacy Policy describes the Free Access Plan training flow and deletion limits, including that models already trained are not retrained. Avoid including another person's sensitive information in contributions. Contact privacy support if a contribution contains personal data that requires removal. Hive AI can be wrong; verify charging, route, safety and emergency information before relying on it.