Accessibility and support

ChargeHive offers charger discovery and service information through its app and website. If an accessibility barrier prevents you from completing a task, contact support through the website Support page or the app's Support section. Privacy requests can also be made by email to privacy@lotusscientificsolutions.com without using the app.

1. Report a barrier

Describe the page or feature, the task you were trying to complete, device and browser or app version, and assistive technology if relevant. Tell us a reply method and any alternative format you need. Please avoid sending passwords or payment details. We will assess the issue and discuss an available way to help.

2. Available controls

The website provides a skip-to-content link, supports browser zoom, and provides motion controls. Privacy choices can be operated by keyboard. The app includes text privacy documents and account controls. These features do not constitute a completed accessibility audit or a WCAG conformance certification.

3. Physical charging access

Physical accessibility depends on the charging site. Contact the site operator about parking space, step-free access, cable reach, payment terminal access and assistance before travel. An app listing does not certify that a site meets local accessibility requirements.